Privacy and Data Use Policy 

Effective Date: May 2024 

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Introduction 

At MS Research and Relief Fund, we are committed to protecting the privacy and security of our service users' personal information. This Privacy Policy explains how we collect, use, share, and protect personal data in connection with our services, website, and communications. 

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Collection of Personal Information 

We collect personal information from service users and carers for the purpose of improving our services and communication efficiency. This information may include names, contact details (such as mobile phone numbers and email addresses), and preferences regarding communication. 

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Lawful Processing of Your Personal Data 

We will use your personal data to comply with our contractual obligations to provide you with services, including appointments, and to communicate with you about any changes or updates to our services. We may also use your personal data for our legitimate interests, such as improving our services and communicating with you about relevant charity news. 

 

Use of Personal Information 

We use the collected personal information for the following purposes:  Facilitating appointment bookings and sending appointment reminders.  Sending updates or changes regarding our services.  Sending newsletters and marketing communications, subject to your preferences. 

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Marketing Communications 

By providing your consent, you agree to receive marketing communications from MS Research and Relief Fund, including newsletters, charity news, fundraising information, and event invitations. You can opt out of these communications at any time by using the unsubscribe link provided in the email or by contacting us directly at info@msrrf.org.uk. Please note that even if you opt out of marketing communications, you may still receive service-related messages from us. 

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Sharing of Personal Information 

We may share your personal information with third-party service providers, such as Mailchimp or Survey Monkey, for the purpose of sending emails to a larger group or collecting feedback data. However, we will never sell or rent your personal information to third parties for their marketing purposes. The above is only relevant to those that have given a preference to receiving marketing communications.  

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Your Rights 

You have the right to: 

Opt out of receiving marketing communications from us. 

Access and update your personal information. 

Request the deletion of your personal information from our databases, subject to any legal obligations or legitimate interests we may have in retaining such data. 

To exercise any of these rights, please contact us at info@msrrf.org.uk. 

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Website Policy  

This policy sets out how MS Research and Relief Fund collects, processes, and holds your personal data when you interact with our website or access our services for appointments. This policy affects your legal rights and obligations, so please read it carefully. If you have any questions, please contact us at info@msrrf.org.uk. 

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Data We Automatically Collect 

When you visit our website, we may automatically collect information about your device and activities, such as your device's unique ID number, technical information, preferences, and browsing patterns. We collect this information using cookies for analytical and research purposes.  

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Who Do We Share Your Data With? 

We may share your personal data with third-party service providers, such as IT service providers and email communication providers, who assist us in providing our services. This includes but is not limited to the TM3 Scheduling and Appointment Software.   

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Security 

We process your personal data in a manner that ensures appropriate security, using technical or organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction, or damage. 

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Your Rights 

You have the right to access, correct, or delete your personal data, and to object to its processing. To exercise these rights, please contact us at info@msrrf.org.uk. If you have any complaints, you can contact the UK supervisory authority, the Information Commissioner. 

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Retention 

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. 

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General 

If any provision of this policy is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. This policy shall be governed by and construed in accordance with the law of England and Wales. We may change the terms of this policy from time to time. 

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Changes to This Policy 

We reserve the right to update this Privacy Policy from time to time.